Refund and Returns Policy
Refund and Returns Policy
Last Updated: September 2, 2026
Welcome to Go Robo Mechatronics.
This Refund and Returns Policy explains the terms applicable to purchases, services, products, equipment, spare parts, maintenance services, and other solutions provided by Go Robo Mechatronics. Website: www.gorobogroup.in
1. Product Returns
Returns may be accepted only for eligible products that are:
* Unused and in original condition
* Returned with the original packaging, accessories, manuals, and documentation
* Not damaged, modified, installed, or misused
* Returned within the agreed return period, where applicable
Certain products, customized equipment, specially manufactured items, spare parts, or products supplied specifically according to customer requirements may not be eligible for return.
2. Damaged or Incorrect Products
If a product is received damaged, defective, or different from the product ordered, the customer should contact us as soon as possible after delivery.
Customers may be required to provide photographs, videos, invoices, delivery details, or other information to help us verify the issue.
After verification, we may provide a replacement, repair, or other appropriate resolution depending on the nature of the issue.
3. Services and Installation
Services such as engineering, automation, installation, commissioning, AMC, maintenance, consultation, customization, and technical support are generally non-refundable once the service has been performed or work has commenced.
For projects or customized solutions, cancellation and refund terms may be specified separately in the quotation, purchase order, agreement, or contract.
4. Customized and Made-to-Order Products
Customized, specially designed, configured, fabricated, or made-to-order products cannot normally be returned or cancelled once production or procurement has started.
Any applicable cancellation or refund conditions will be communicated to the customer before work begins.
5. Refunds
Where a refund is approved, the refund amount and method will depend on the circumstances of the transaction.
Approved refunds will generally be processed using the original payment method or another method agreed upon with the customer.
Processing time may vary depending on the payment provider, bank, or financial institution.
6. Cancellation
Order cancellation requests must be submitted as soon as possible.
Cancellation may not be possible after an order has been processed, dispatched, manufactured, customized, installed, or otherwise committed for fulfillment.
Any applicable cancellation charges may be deducted from the refundable amount.
7. Non-Returnable Items
The following may not be eligible for return or refund:
* Customized or specially manufactured products
* Made-to-order equipment
* Installed products
* Used or damaged products
* Products modified by the customer or a third party
* Spare parts supplied specifically for a particular system
* Services that have already been completed
* Products or services where the applicable quotation or agreement specifies different terms
8. Warranty
A product covered by a manufacturer’s or Go Robo Mechatronics warranty may be handled according to the applicable warranty terms.
Warranty claims do not automatically qualify for a refund. Depending on the circumstances, the product may be repaired, replaced, or otherwise serviced in accordance with the applicable warranty conditions.
9. Shipping and Return Costs
Unless the return is due to an error on our part, defective product, or damaged product confirmed by us, the customer may be responsible for applicable return shipping, transportation, handling, or other associated costs.
10. How to Request a Return or Refund
To request a return, replacement, cancellation, or refund, please contact us with:
* Customer name
* Invoice or order number
* Product or service details
* Date of purchase
* Reason for the request
* Photographs or other supporting information, where applicable
We will review the request and inform you whether it qualifies under the applicable terms.
11. Policy Changes
Go Robo Mechatronics reserves the right to update or modify this Refund and Returns Policy at any time.
Any changes will be posted on this page with an updated Last Updated date.
12. Contact Us
Go Robo Mechatronics
Phone: 0124 4012765
Website: Website: www.gorobogroup.in
For refund or return-related enquiries, please mention “Refund and Returns” in your communication.